Return & Refund Policy
Your satisfaction is our priority - Clear, Fair, and Transparent.
Our Commitment to You
At IIT YAYU, we are committed to providing high-quality study materials and ensuring your complete satisfaction. This policy outlines our fair and transparent return and refund procedures for different types of educational products.
đź”´ Important Notice
Due to the nature of educational materials and digital content, specific terms apply to different product categories. Please read this policy carefully before making a purchase.
Return & Refund Timeline
Within 1 Day
- Full refund available for digital products (PDF, Online Test Series) if not downloaded or accessed
Within 2 Days
- Refund requests for defective or damaged products
Within 3 Days
- Return window for physical books and hard copies (unopened packaging)
Processing Time
- Refunds processed within 5-7 business days after approval
Product-Specific Return Policy
PDF Study Materials
1 Day return window if not downloaded. No refunds after download due to digital nature.
Online Test Series
1 Day return window if not accessed. No refunds after first test attempt.
Physical Books
3-day return window. Books must be in original condition with unopened packaging.
Model Papers
Same policy as respective format (PDF: 1 Day, Physical: 3 days)
🔵 Eligible Return Conditions
For Digital Products (PDF, Online Tests)
- Content not downloaded or accessed
- Technical issues preventing download (with proof)
- Duplicate purchase made in error
- Significant content discrepancy from description
For Physical Products (Books, Hard Copies):
- Product received in damaged condition
- Wrong product delivered
- Significant printing or binding defects
- Unopened packaging and original condition
🔵 Non-Returnable Items
- Digital content that has been downloaded or accessed
- Physical books with opened packaging or signs of use
- Test series where tests have been attempted
- Customized or personalized study materials
- Sale or discounted items (unless defective)
🔵How to Request a Return/Refund
- Contact Us:Â Email us at admin@iityayu.com or call +91 8923717722
- Provide Details:Â Include order number, product name, and reason for return
- Upload Proof:Â For damaged items, provide clear photos
- Wait for Approval:Â We’ll review your request within 24 hours
- Return Process:Â Follow the instructions provided by our team
- Refund Processing:Â Refunds processed within 5-7 business days
🔵Refund Methods
- Original Payment Method:Â Refunds will be processed to the original payment method
- Bank Transfer:Â For cash payments, refunds via bank transfer
- Store Credit:Â Optional store credit with 10% bonus value
- Processing Time:Â 5-7 business days (may vary by payment method)
🔵Terms and Conditions
- This policy is subject to change without prior notice
- All refund requests are subject to verification
- Misuse of refund policy may result in account suspension
- For disputes, Indian laws will govern
- Returns must be initiated within specified timeframes
Contact Us
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